Our Customers
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Ten years ago, I started Tracy London as a single mother, with my daughter Lily by my side and a dream that fashion could mean more than clothes. What’s kept us going is you — women who believe in comfort, elegance, and connection. As a thank you, we’re holding a Pre-Black Friday Sale today — a little celebration of everything we’ve built together.
With love,
Tracy & Lily
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Orders in the United Kingdom are always shipped for free and insured with track & trace

At Tracy London, you can shop with peace of mind thanks to our 30-day money-back guarantee. Simply return your items within 30 days.
If you have any questions, feedback or doubts about your order, don't worry! Our customer service team is here to help you.
FAQs
We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us with in these 30 days.
We’re committed to processing and shipping your orders quickly within 24 to 48 hours of placing them.
Once your order is on its way, you’ll receive a friendly email notification with tracking details. This will allow you to easily follow the journey of your package as it makes its way to you. You can click here to track your order when you have received the order details.
We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:
- Credit or Debit Cards: We welcome all major credit and debit cards, including Visa, Mastercard, and American Express.
- Mobile Payment Services: You can also use Apple Pay, Shop Pay, or Google Pay for a quick and easy checkout.
- Gift Cards or Store Credit: Have a gift card or store credit from us? You can use it towards your purchase.
At Tracy London, customer satisfaction comes first. That's why we keep you constantly updated on your order and always offer free shipping. We use the reliable delivery services of Royal Mail.
For any press enquiries, please contact us at support@tracylondon.com
Timeless Glamour Meets Modern Comfort Jumpsuit Dress